Contact Us
Call 612-429-3465 or send a request and we'll call you back. Open 7 days, 7am–9pm.
Hours
Mon–Sun, 7am–9pm
No heat or no cooling? Say so when you call and you go to the front of the schedule.
Before you call
Have the make and model from the furnace or outdoor unit label handy if you can, note any error code or blinking light, and tell us if the house has no heat or no cooling right now so we can put you at the front of the schedule. If you smell gas, leave the house and call your gas utility or 911 first.
What are your hours?
We're open seven days a week, 7am to 9pm, weekends included. No-heat calls get priority on the schedule, since a Minnesota house loses heat fast on a below-zero night. If you smell gas or your carbon monoxide alarm goes off, get everyone outside and call 911 or your gas utility first, then call us at 612-429-3465.
How soon can a technician get to my house?
It depends on the day and the season. The first sub-zero week in January or the first run of 90-degree days in June fills the schedule fast. No-heat calls get priority, and when you call 612-429-3465 we'll give you the earliest time we have open. Calling earlier in the day gives you the best chance at an earlier visit.
Which towns do you serve?
We serve Minneapolis and Saint Paul plus about 50 miles around: the Twin Cities metro, Lake Minnetonka and the west metro, the Crow River and Carver County towns, the I-94 and Highway 10 towns out to Monticello and Becker, southern river towns like Northfield, Le Sueur and Red Wing, and Western Wisconsin around Hudson, River Falls and Prescott. Every town has its own page on our service areas list.
Do you work in Wisconsin?
Yes. We're licensed in Wisconsin as well as Minnesota and serve Hudson, River Falls, Prescott and the Town of Oak Grove, with the same $79 trip charge and pricing as on the Minnesota side. Rebates work differently across the river: Focus on Energy is Wisconsin's statewide efficiency program, alongside your electric or gas utility. See our Hudson page for more.
What should I have ready when I call?
Your town, the type of equipment (furnace, boiler, air conditioner, heat pump or mini-split) and what it's doing. If you can, read the brand and model number off the label inside the furnace door or on the outdoor unit, and note any blinking light code on the control board. A rough age helps too. That lets the technician bring the most likely parts on the first trip.
Do you work on commercial buildings?
Yes, light-commercial work: rooftop units, commercial furnaces and ductless mini-splits for restaurants, offices, retail spaces and multifamily buildings. When you call, tell us what the building is used for, the make of the units and how many there are, and we'll set up a visit. More on our commercial HVAC page.
How a Service Call Works
- Call or send the form. We confirm a time window, usually the same or next day.
- We diagnose it. A flat $79 trip charge. The technician finds the fault and shows you.
- You get a written price. Nothing happens until you approve it.
- We fix it. The $79 comes off the bill, and the repair carries a 1-year parts-and-labor warranty.
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