Open 7 days, 7am–9pm

Serving Minneapolis, Saint Paul & 50 miles around

HVAC Questions and Answers

Answers from Central Minnesota Heating and Cooling on our $79 trip charge (waived with the repair), hours (7 days, 7am–9pm), warranties and the Twin Cities towns we serve.

Pricing and payment

Scheduling and service area

What are your hours?

We're open seven days a week, 7am to 9pm, weekends included. No-heat calls get priority on the schedule, since a Minnesota house loses heat fast on a below-zero night. If you smell gas or your carbon monoxide alarm goes off, get everyone outside and call 911 or your gas utility first, then call us at 612-429-3465.

How soon can a technician get to my house?

Call 612-429-3465 any day from 7am to 9pm and we'll give you the earliest opening on the schedule. No-heat calls get priority. The first sub-zero week in January or the first run of 90-degree days in June fills the schedule fast, and calling earlier in the day gives you the best chance at an earlier visit.

Which towns do you serve?

We serve Minneapolis and Saint Paul plus about 50 miles around: the Twin Cities metro, Lake Minnetonka and the west metro, the Crow River and Carver County towns, the I-94 and Highway 10 towns out to Monticello and Becker, southern river towns like Northfield, Le Sueur and Red Wing, and Western Wisconsin around Hudson, River Falls and Prescott. Every town has its own page on our service areas list.

What should I have ready when I call?

Your town, the type of equipment (furnace, boiler, air conditioner, heat pump or mini-split) and what it's doing. If you can, read the brand and model number off the label inside the furnace door or on the outdoor unit, and note any blinking light code on the control board. A rough age helps too. You can call 612-429-3465 between 7am and 9pm, seven days a week. Those details tell the technician what kind of system and fault to expect.

Repairs and warranties

What warranty comes with a repair or a new install?

Completed repairs come with a written 1-year parts-and-labor warranty. If a part we installed fails within that year, we come back and fix it without charging you for the part or the labor. Installs carry a 2-year labor warranty from us, on top of the manufacturer's parts warranty. Many manufacturers require online registration soon after installation for their longer parts coverage, so check your brand's terms and keep the invoice, model and serial numbers.

Do you work on my brand of furnace or air conditioner?

Yes. We service every major brand: furnaces and air conditioners from Carrier, Trane, Lennox, Goodman, Rheem, York and the rest, mini-splits from Mitsubishi, Daikin, Fujitsu and LG, boilers from Weil-McLain, Burnham, Navien and others, and thermostats and air quality equipment. Many brands share a parent company and parts. The brands page has a page for each one; if yours isn't there, call and ask.

Are you licensed and insured?

We're licensed in Minnesota and Wisconsin and insured, and our technicians hold EPA Section 608 certification for handling refrigerant. Minnesota has no statewide HVAC contractor license, but a business must file a mechanical contractor bond with the Department of Labor and Industry, and cities such as Minneapolis add their own licensing. Ask any contractor which bond and city licenses it holds.

Replacements and rebates

Are there rebates for a new furnace, AC or heat pump?

Often, through your utility. Xcel Energy, CenterPoint Energy, Minnesota Energy Resources and many electric co-ops and municipal utilities run rebate programs, and Focus on Energy covers Wisconsin. Amounts and rules change every year, so check your utility's current program instead of trusting an old number. Some rebates need a utility-registered contractor, so ask whether the rebate needs a registered contractor before you buy. Our rebate guide has more.

Has the federal tax credit for HVAC equipment ended?

Yes. The federal 25C Energy Efficient Home Improvement Credit ended for equipment placed in service after December 31, 2025, under a law signed in July 2025. It used to cover heat pumps, central air, furnaces and boilers. The 25D credit for geothermal and other residential clean energy ended at the same time. Utility rebates are a separate thing and still run, so check your utility for this year's program. Details are in our guide to the HVAC tax credits.

What refrigerant do new air conditioners use?

New residential central air and heat pump systems now ship with lower-GWP refrigerants, mainly R-454B or R-32, under the EPA's AIM Act rules. They replace R-410A, which is still in a lot of working systems and can still be repaired and recharged. The refrigerants aren't interchangeable, so a new R-454B or R-32 outdoor unit needs an indoor coil built for that refrigerant.

Heat pumps and mini-splits

What is a dual-fuel system?

A dual-fuel system is a heat pump paired with a gas or propane furnace. The heat pump heats the house until the outdoor temperature drops below a switchover point set at install, then the furnace takes over. In summer the heat pump is your air conditioner. It's a common way to add a heat pump to a home that already has a good furnace, and it keeps a flame-fired backup for the coldest weeks. See our dual-fuel guide.

Maintenance and air quality

What happens during a furnace tune-up?

A proper furnace tune-up goes after the parts behind most winter no-heat calls. That means checking and cleaning the flame sensor, checking the igniter, inducer motor and pressure switch, inspecting the burners and heat exchanger, checking gas pressure and temperature rise, clearing the condensate trap on a high-efficiency furnace, looking over the venting and checking the filter. See our fall checklist.

How often should I change my furnace filter?

Filter life depends on the filter: usually every one to three months for a 1-inch filter and six months to a year for a deep media filter. Check it monthly. Our filter guide has the details, and maintenance and tune-ups covers what we check on the furnace.

Heating and cooling questions, answered

Every question below has a full guide behind it. The short answer is here; the guide has the steps, the costs and the Minnesota detail.

Heating

Cooling

Heat Pumps

Air Quality

Maintenance

Pricing

Rebates

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