Why Is My Heat Pump Blowing Cold Air in Winter?
Heat pump air feels cool next to a furnace even when it works. How to tell normal from a fault: defrost, a thermostat setting, low charge or no aux heat.
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Big Lake started out harvesting ice from Big Lake and Mitchell Lake for Twin Cities iceboxes, and the old summer-cabin town has become a commuter city of about 11,700.
We repair and replace furnaces, air conditioners, heat pumps, boilers and ductless mini-splits in Big Lake and across Sherburne County. Every visit starts with a $79 trip charge and a written price before any work, and the $79 is waived when you go ahead with the repair.
Both Xcel Energy and CenterPoint Energy list Big Lake in their gas territory, Xcel serves electricity in the city, and parts of Big Lake Township are on Elk River Municipal Utilities, so your bills are the only sure answer.
Updated September 23, 2026

Around town: Big Lake · Mitchell Lake · Elk River · US Highway 10
Book in Big LakeBig Lake began as an ice-harvesting stop, with a rail station built in 1871 to ship lake ice to Twin Cities iceboxes, and it later became a summer getaway with cabins around Big Lake and Mitchell Lake. The town stayed small for a long time, around 500 to 600 residents in the 1950s, and then grew in steps: past 2,200 by 1980, 6,000 by 2000 and about 11,700 by 2020. Each step left a different kind of house.
The 1970s and 80s brought ramblers and split-levels, most of which have replaced their original furnace at least once. The 1990s and 2000s, when the population more than tripled, filled the subdivisions away from the lakes with two-stories, split-entries and ramblers on 90%+ furnaces, and the oldest central air in those neighborhoods may still run on R-22. Along the shore, some original cabins sit beside full rebuilds, so two neighboring lake homes can have completely different heating systems. The rural edge adds acreage homes on propane.
The converted cabins along Big Lake and Mitchell Lake are where heat gets lost and pipes freeze. Ductwork and water lines in a vented crawlspace sit in outdoor air all winter, so supply air arrives cool and plumbing near the crawl vents can freeze in a cold snap. Closing the vents alone doesn't fix it; sealing and insulating the crawlspace walls, or moving ducts inside the heated space, does. For lake homes left empty for stretches, keep the heat on, get a low-temperature alert and have the furnace serviced before the season.
Near the lakes, humidity is the big summer complaint in Big Lake. Lake-level rooms and converted cabins run damp, and a crawlspace or lower level that stays moist feeds mold and musty smells. A dehumidifier sized for the space, sealed and insulated crawl ducts, and an air conditioner that runs long enough to dry the air all help. In the 1990s and 2000s subdivisions, the issue is age: original condensers are wearing out, and the earliest may still use R-22, which makes a recharge expensive.
Big Lake has more utility combinations than most towns, so start with your bills. Gas may come from CenterPoint Energy, whose heating system rebates let you use any dealer, or from Xcel Energy, whose gas furnace rebate points to a participating contractor. Most of the city buys power from Xcel, where heat pump and AC rebates follow Xcel's contractor rules. Parts of Big Lake Township are on Elk River Municipal Utilities, which lists rebates for central and ductless heat pumps, cold-climate models and central AC, with a registered quality-installation contractor required.
Rebate programs change every year; check the utility's current terms before you buy. Our guides: Xcel and CenterPoint rebates, heat pump rebates, what happened to the federal credits.
Central Minnesota Heating and Cooling serves Big Lake and the rest of Sherburne County, about 34 miles from downtown Minneapolis. We repair and replace furnaces, central air, heat pumps, boilers and ductless mini-splits, and we're open 7 days, 7am–9pm. Call 612-429-3465.
A flat $79 trip charge, waived when you approve the repair. Written price before any work; same prices in every town we serve. Installed prices are on our pricing page.
Three, usually. Seal and insulate the existing crawlspace ducts, which helps if they are in decent shape. Seal and insulate the crawlspace itself so the ducts sit inside conditioned space. Or leave the ducts for part of the house and add ductless heads where they fall short. We look at the crawlspace, its moisture and the duct condition before recommending one.
It depends on the address. Both CenterPoint Energy and Xcel Energy list Big Lake in their gas service territories, and some lakeshore and rural properties have no gas at all and run on propane. Your bill settles it. It matters because furnace rebates come from whichever utility supplies your gas, and we fill out the forms for that one.
ERMU's, for anything electric. ERMU lists rebates for ENERGY STAR central and ductless heat pumps, larger ones for cold-climate models, central air conditioners, and heat pump and AC tune-ups. Its heat pump and central AC rebates require a certified, registered contractor under its quality-installation program. Gas-side furnace rebates still come from your gas utility, if the property has gas at all.
Yes, if the air conditioner is healthy and uses R-410A. If it's an R-22 unit or close to 20 years old, replacing the furnace now and the AC a year later means setting a new indoor coil twice, because new condensers need a matching coil. We check the AC's refrigerant, age and condition and quote it both ways, so you can see what waiting costs.
Heat pump air feels cool next to a furnace even when it works. How to tell normal from a fault: defrost, a thermostat setting, low charge or no aux heat.
Read the guideHeat pump or gas furnace for a Minnesota house? Install prices, fuel used per million BTU, cold-climate limits, and why dual fuel is usually the answer.
Read the guideWhy your heat pump steams, whooshes and stops in winter. What a normal defrost cycle looks like in Minnesota, and the ice signs that need a service call.
Read the guideBrands we service in Big Lake: AirEase · Amana · American Standard · Ameristar · Aprilaire · Arcoaire · Armstrong Air · Bosch · Broan-NuTone · Bryant · Buderus · Burnham · Carrier · Champion · Coleman · Comfortmaker · Concord · Daikin · Day & Night · Ducane · ecobee · Frigidaire · Fujitsu · Gibson · Goodman · Google Nest · Gree · Heil · Honeywell Home · Lennox · LG · Lifebreath · Lochinvar · Luxaire · Maytag · Midea · Mitsubishi Electric · MrCool · Navien · NTI · Payne · Peerless · Rheem · Rinnai · RunTru · Ruud · Samsung · Santa Fe · Tempstar · Trane · Triangle Tube · Utica Boilers · Viessmann · Weil-McLain · Westinghouse · York
Heat out in Big Lake? Call or send a request.