Why Is My Heat Pump Blowing Cold Air in Winter?
Heat pump air feels cool next to a furnace even when it works. How to tell normal from a fault: defrost, a thermostat setting, low charge or no aux heat.
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New Hope grew from a few thousand people in the late 1950s to a full suburb by the early 1970s, so most of its houses are 1960s ramblers and split-entries between Northwood Park, Meadow Lake and Bass Lake Road.
We repair and replace furnaces, air conditioners, heat pumps, boilers and ductless mini-splits in New Hope and across Hennepin County. Every visit starts with a $79 trip charge and a written price before any work, and the $79 is waived when you go ahead with the repair.
Updated September 23, 2026

Around town: Northwood Park · Meadow Lake · Hidden Valley Park · Winnetka Avenue · Bass Lake Road
Book in New HopeFew suburbs were built as quickly as New Hope. The population went from about 3,500 in 1960 to more than 23,000 in 1970 and has stayed close to that ever since, so most single-family houses here are 1960s split-entries and ramblers of nearly the same age, many now on their third furnace. The city also has a sizable stock of apartments and condos among its roughly 9,400 housing units.
What that single decade left behind shows up in the basement. Original ductwork was sized for the furnaces of the time and rarely changed. Lower levels were finished in the 1970s, 80s and 90s, often with supplies added and no returns. Chimneys served the furnace and water heater together until a high-efficiency furnace moved out. And because the houses are so alike, a fix that works on one block tends to work on the next, which makes New Hope a predictable place to plan a replacement.
A split-entry's front door opens straight onto the stair landing, with no vestibule to buffer it, so every January trip in and out drops a slug of cold air down to the lower level. Add a family room that sits half below grade, and it's the hardest space in a New Hope house to keep warm. The big 1960s picture windows on the upper level sweat and frost when indoor humidity is set too high for the outdoor temperature, so turn the humidifier down as the weather gets colder.
The upper level of a New Hope split-entry sits right under the attic, and where the attic insulation was never topped up, the bedrooms heat through the ceiling on a sunny afternoon. More airflow upstairs and a couple of lower-level supplies closed partway help, but adding attic insulation is often the better first fix. The lower level stays cool and can turn clammy, so watch the humidity down there before blaming the air conditioner.
CenterPoint Energy is the gas utility in New Hope, and its rebates cover high-efficiency furnaces, boilers and thermostats; the application has to be filed in the same calendar year as the install. A Home Energy Squad visit, offered through CenterPoint, checks for air leaks and insulation gaps before new equipment is sized. On the electric side, Xcel Energy has rebates for central AC and heat pumps installed to its quality-installation standards, and some of those need an Xcel-registered contractor.
Rebate programs change every year; check the utility's current terms before you buy. Our guides: Xcel and CenterPoint rebates, heat pump rebates, what happened to the federal credits.
Central Minnesota Heating and Cooling serves New Hope and the rest of Hennepin County, about 7 miles from downtown Minneapolis. We repair and replace furnaces, central air, heat pumps, boilers and ductless mini-splits, and we're open 7 days, 7am–9pm. Call 612-429-3465.
A flat $79 trip charge, waived when you approve the repair. Written price before any work; same prices in every town we serve. Installed prices are on our pricing page.
Part of it is physics: the lower level sits half in cold ground and heat rises to the upper floor. The rest is usually ductwork. Lower-level rooms often have small supplies and no return, and the thermostat upstairs shuts the furnace off before they catch up. Adding a return, rebalancing dampers each season, or moving to a two-zone system usually evens it out.
It is normal for houses of this age, and it works, but panned joist returns leak. They pull dusty air from wall cavities and the basement, and they are often too small for a new furnace's blower, which then runs louder and moves less air. Sealing the pans with mastic or adding a proper return duct during a furnace replacement is usually a small part of the job.
If the attic is thin, yes. A Manual J load calculation sizes the new furnace and AC to the house as it is; add insulation afterward and the equipment ends up oversized. Topping up the attic and sealing the big air leaks first can bring the load down enough to change the size we quote. CenterPoint and Xcel both run insulation and air-sealing programs. The furnace can wait a season if it's running safely.
Almost always low airflow or low refrigerant. A dirty filter, a blower set too slow, closed registers, or panned joist returns too small for the blower can starve the indoor coil until it drops below freezing and ices over. A refrigerant leak does the same thing. Turn the AC off and run the fan until the ice melts, change the filter, and if it happens again, have the airflow and charge checked.
Heat pump air feels cool next to a furnace even when it works. How to tell normal from a fault: defrost, a thermostat setting, low charge or no aux heat.
Read the guideWhy your heat pump steams, whooshes and stops in winter. What a normal defrost cycle looks like in Minnesota, and the ice signs that need a service call.
Read the guideEight heat pump buying mistakes Minnesota homeowners make, from shopping by SEER2 to ground-level outdoor units and outdated rebates, and how to avoid them.
Read the guideBrands we service in New Hope: AirEase · Amana · American Standard · Ameristar · Aprilaire · Arcoaire · Armstrong Air · Bosch · Broan-NuTone · Bryant · Buderus · Burnham · Carrier · Champion · Coleman · Comfortmaker · Concord · Daikin · Day & Night · Ducane · ecobee · Frigidaire · Fujitsu · Gibson · Goodman · Google Nest · Gree · Heil · Honeywell Home · Lennox · LG · Lifebreath · Lochinvar · Luxaire · Maytag · Midea · Mitsubishi Electric · MrCool · Navien · NTI · Payne · Peerless · Rheem · Rinnai · RunTru · Ruud · Samsung · Santa Fe · Tempstar · Trane · Triangle Tube · Utica Boilers · Viessmann · Weil-McLain · Westinghouse · York
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